Maintenance is the most frequent tenant touchpoint. Missed calls, slow responses, and poor follow-up destroy trust. After-hours emergencies go unhandled. Boards and owners lack visibility. Anna solves this. She answers every tenant call — day or night, in any language. She logs requests, triages by urgency, coordinates vendors, keeps tenants updated, and gives you complete visibility. 24/7 coverage. Multi-channel intake. Emergency escalation. Vendor coordination. Tenant updates. All handled by property maintenance software that actually works.
Anna is Lodg.AI's 24/7 AI Maintenance Coordinator. She handles tenant calls around the clock, logs requests from every channel, triages by urgency, coordinates vendors, escalates emergencies, and keeps tenants informed. No more missed calls. No after-hours voicemail. No tenant frustration. Just reliable maintenance coordination that builds trust.
Day, night, weekends, holidays — Anna is always available. Tenants call your maintenance line and speak with Anna naturally. She understands context, asks clarifying questions, and collects all necessary details.
Phone, SMS, email, tenant portal — Anna captures requests from all channels and logs them in one centralized system. No more hunting through scattered texts, emails, and voicemails.
Anna categorizes requests by urgency: Emergency, High Priority, Routine. Your team sees a prioritized queue, not chaos.
True emergencies can't wait. Anna identifies emergencies based on keywords and context, then immediately notifies your on-call staff or dispatches emergency vendors.
Anna dispatches work orders to your preferred vendors, tracks assignment and scheduling, follows up with unresponsive vendors, and collects completion confirmation.
Tenants hate radio silence after reporting an issue. Anna sends automatic updates at every stage so tenants always know what's happening.
All activity syncs to your property management system. Work orders, notes, vendor assignments, costs — all logged automatically. No duplicate data entry.
Anna handles the complete maintenance workflow from tenant report to completion. Here's how it works step by step.
Tenant calls, texts, emails, or submits through portal. Anna answers immediately — even at 2am. She collects: unit number, issue description, urgency indicators, and contact preferences. Tenant receives confirmation that the request was received.
Anna logs the request with all details, categorizes by urgency (Emergency, High Priority, Routine), tags by issue type (Plumbing, HVAC, Electrical, Appliance), and the request appears in your dashboard immediately. Your team sees exactly what needs attention.
Anna routes requests based on urgency:
Tenant receives confirmation: "We've received your request. Here's what happens next."
Anna assigns to appropriate vendor from your preferred list, sends work order with unit access info, issue details, and tenant contact, tracks vendor response, and follows up if no acknowledgment. No work orders get lost. Every assignment is tracked from dispatch to completion.
Vendor confirms appointment time. Anna notifies tenant: "A technician will arrive Tuesday between 10am-12pm." Sends reminder before appointment. Tenant knows exactly what to expect — no more sitting home all day wondering if anyone's coming.
Vendor marks work complete (or Anna follows up to confirm). Anna asks tenant: "Has your issue been resolved?" If yes: Request closed, logged for records. If no: Reopened and escalated for follow-up. Full history preserved for future reference. Nothing slips through.
Every maintenance request is an opportunity to build or break trust. Responsive maintenance leads to renewals, referrals, and positive reviews. Poor maintenance leads to turnover, bad reviews, and reputation damage.
Leasing happens once. Screening happens once. But maintenance happens constantly. Every request is a moment of truth. How you handle a clogged sink or broken AC determines whether tenants renew, refer friends, or leave bad reviews. Maintenance defines your reputation more than any other operation.
Emergencies don't happen 9-to-5. How you handle a Friday night water leak or a Saturday morning lockout determines tenant loyalty. Without 24/7 coverage, tenants feel abandoned and problems escalate. Anna ensures no emergency goes unhandled — day or night, weekends or holidays.
Tenants report an issue and hear nothing for days. They don't know if you got the message, if anyone is coming, when it will be fixed. This radio silence breeds frustration and distrust. Anna closes the communication gap with automatic updates. Informed tenants are patient tenants.
HOA boards and property owners want to know what's happening. Without visibility, they micromanage or lose confidence. "How many requests are open?" "Why did maintenance cost so much last month?" "Is Unit 304 a problem property?" Anna's reporting gives them real-time transparency. Trust replaces anxiety.
These operational gaps turn routine maintenance into tenant dissatisfaction and board complaints. Anna eliminates them.
Texts, emails, voicemails scattered across devices. Staff overwhelmed, requests fall through cracks. Tenants feel ignored when nothing happens. Anna captures everything in one place — nothing missed.
Emergencies happen at night and on weekends. Without coverage, issues escalate and tenants panic. Good tenants leave bad reviews: "My pipe burst at midnight and nobody answered the emergency line." Anna handles after-hours calls and escalates appropriately.
Days pass before tenants hear back. Good tenants get frustrated, leave bad reviews. "I reported my AC not working three days ago and still haven't heard anything." Anna responds instantly and keeps tenants updated throughout.
Manual dispatching, no tracking, no accountability. "Who's assigned to Unit 405?" becomes a guessing game. Vendors don't respond and nobody follows up. Anna tracks every assignment from dispatch to completion.
Maintenance costs creep up with no clear tracking. Boards ask "where's the money going?" and you can't answer. No way to identify problem units or underperforming vendors. Anna logs costs per job, per vendor, per property.
Maintenance isn't isolated. It connects to leasing and screening in one complete tenant lifecycle. Here's how Anna works with Kelsey and Jacob to deliver end-to-end operations.
Tenant signs lease, gets keys, receives maintenance contact info. All tenant data carries forward from screening and leasing — no re-entering information. Anna takes over from here for the entire tenancy.
One Platform, Complete Lifecycle: Lead → Application → Screening → Lease → Move-In → Maintenance → Renewal. No gaps, no handoff failures. Data flows through — tenant history preserved. This is the difference between a maintenance tool and an operations platform. See the full platform at Lodg.AI.
Coordinate common area and unit-owner requests in one system. Give board members visibility without daily involvement. Clear reports for monthly meetings. Track vendor costs and response times transparently.
Handle both tenant and owner-occupied requests. Distinguish between association responsibility and owner responsibility. Document everything for liability protection.
Manage maintenance across multiple buildings from one dashboard. Compare response times and costs across properties. Identify underperforming properties or vendors. Standardize processes across your portfolio.
You can't be on call 24/7. Anna gives you after-hours coverage without hiring night staff. Professional response even when you're asleep. Focus on growing your portfolio instead of answering midnight calls.
Of after-hours calls answered (vs. 50%+ missed industry average)
Average response time (vs. hours or days manually)
In emergency escalations (issues caught before they escalate)
In tenant satisfaction scores
Audit trail for every request — full documentation for boards and owners
In vendor costs through better tracking and accountability
Common questions about Anna and AI maintenance coordination
Maintenance is where tenant trust is built or broken. Let Anna handle calls 24/7, coordinate vendors, and keep tenants informed while you focus on running your portfolio.